Search Engine: Elastic

Article ID: 130429, created on Mar 14, 2017, last review on Mar 14, 2017

  • Applies to:
  • Operations Automation 7.0


It is not possible to assign a new service to a service user, the following error is shown in CP:

Service user #XXX is already bound to subscription #YYY

Previously, the user had a service assigned from a subscription that has been terminated.

Example scenario:

  • A service user mail hosting is bound to an Exchange subscription
  • The service user is also assigned to SpamExperts APS2 service
  • The Exchange subscription gets removed
  • The service user is assigned a new mail hosting
  • The error is shown


The issue is recognized as APS-40998: Service user remains bound to deleted subscription, if it has aps2 service in another subscription"


Contact Odin Technical Support to apply the solution.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF