Symptoms

OSA platform has been upgraded from 6.0 to 7.0.

After the upgrade, /var/log/poa.log is not rotated and grows larger day by day.

/var/log/pa/core.log, which is the default log location on 7.0, does not exist.

Both /etc/syslog.conf and /etc/rsyslog.conf files co-exist and contain definition for osscore log file:

# grep local0 /etc/syslog.conf
local0.*                -/var/log/pa/core.log

# grep local0 /etc/rsyslog.conf
local0.*                -/var/log/poa.log

The actual service responsible for logging is rsyslog:

# chkconfig --list | grep syslog
rsyslog         0:off   1:off   2:on    3:on    4:on    5:on    6:off

Log rotation settings are also configured for the new log file location:

# cat /etc/logrotate.d/poa

# Parallels Automation log rotation
/var/log/pa/core.log {
        rotate 28
        daily

Cause

syslog service was replaced with rsyslog in the past, which resulted in duplicate log location settigs. Handling of such cases will be improved in scope of POA-110498.

Resolution

  1. Correct /etc/rsyslog.conf file to point local0 to /var/log/pa/core.log.

  2. Restart the services:

    # service pa-agent stop
# service pau stop
# service rsyslog restart
# service pau start
# service pa-agent start

Internal content