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Article ID: 130380, created on Mar 4, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 7.0


Office365 APS 16.8.3 version or later. After Conversion from Syndication Partner Program to CSP Program procedure is completed, Synchronize now option from CCP fails with:

Failed to add 2 user(s):

While sitelog contains the following error message:

"PHP Fatal error:  Uncaught exception 'Exception' with message 'Method usercheck calling failed. 
Reason:Customer xxx is unbound from the cloud due to pending transition of subscription. Please repeat the operation later.'


Software-related issue #APSA-17491: "[O365] Need to exted the KB with additional instructions".


Apply all the instructions from How to Update Office 365 APS 1.2 Gateway Application KB article.

Please contact Odin Technical Support in case additional assistance is required.

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