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Article ID: 130236, created on Feb 1, 2017, last review on Feb 1, 2017

  • Applies to:
  • Operations Automation 7.0


Multiple tasks "Execute operation 'setUsersLicenses' with ID XXXXX on resource YYYYY" fail with the following output:

APS Application Error:
500 Internal Server Error


In the end-point sitelog:

"error": "APS::Util::Exception",
"message": "RQL parsing error! Expecting \")\" here: '(example).com         ,limit(0,1000)'"


The tasks failure is caused by the fact that one staff member from the aforementioned tasks has bracket symbols in their name. This behavior is recognized as software related issue #APSA-17281.


In order to workaround the issue, remove the bracket symbols from the name of the staff member.

The permanent fix is planned to be included in one of future product updates.

Contact your Technical Account Manager or Pooled Technical Associate Team ( in order to trace the current status of #APSA-17281.

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