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Article ID: 130208, created on Jan 24, 2017, last review on Feb 7, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.3


After some time of inactivity CCPv2 throws the error below and redirects to login page despite the session should still be active:

    We're sorry, but something went wrong.
    Please, contact your support team for assistance.

A similar issue can be faced in CCPv1 and APS 2.0 screen, the resulting error is:

Horrible Exception: java.lang.reflect.InvocationTargetException
        at sun.reflect.GeneratedMethodAccessor2501.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(
        at java.lang.reflect.Method.invoke(


The error is taking place when APS token (which is hardcoded to 30 minutes) expires earlier than the session.

The behavior will be fixed in the scope of software issue #APS-40247. The fix is planned to be included in on e of the future product updates.

Contact your Technical Account Manager of PTA team ( to trace the status of the issue.


Consider settings session timeout less or equal to 30 minutes as a workaround

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