Symptoms

Sales or Renewal Order for ENOM SSL certificate fails with the following error:

<Err1>An error occurred: [CODE: -2019] [MESSAGE: Missing or Invalid Field:  CSR]</Err1>
<Err2>Cannot parse CSR. It may be invalid.</Err2>

Cause

If CSR is generated by BA, issue most probably relates to the bug with id #PBA-77215 ("[CERTENOM] SO order provisioning has failed").

Resolution

For BA 6.0.9 - install hotfix #130143.

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