Symptoms
The periodic task "Report usage data" fails with the following error:
Error: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed(60)
The log (
/var/log/poa.log
) demonstrates the report is being published tohttps://legacy.report.odin.com/post
:Oct 20 12:54:36 linmn01 : INF [task:32:209215 1:23648:f39e7b90 Statistics ]: [ Statistics::UsageDataReporter_impl::taskReport] Publishing usage report to https://legacy.report.odin.com/post
Cause
Since the OA 6.0.7, OA should send reports to https://report.odin.com/post
.
OA uses the following certificate for communications:
/usr/local/pem/etc/certs/ParallelsKeyholder.crt
but portal https://legacy.report.odin.com/post
does not accept it and task fails.
Resolution
Contact Odin Technical Support to resolve the case.