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Article ID: 130055, created on Dec 27, 2016, last review on Nov 10, 2017

KB 9012 H-Sphere End-of-Life (EOL) Versions (2.4 - 3.6.2)

Ingram Micro Cloud is committed to providing high-quality, cost-effective solutions to our customers. As new technologies emerge, the demand for older product versions and components decreases. Accordingly, as we continue to address our customers' needs by introducing new products and services, we also periodically need to end support for older software versions.

Change in Support Status

H-Sphere will enter an "Extended Support" status on January 1, 2017. This status will last for twelve (12) months and during this time Ingram Micro Cloud will no longer release regular product updates or bug fixes. Only critical security issues will receive patches.

Extended paid support will be provided during 2017. Should you need support during this time, support incidents can be reported at: Please note a fee of $149 per support incident will be charged.

After the end of Extended Support period on January 1, 2018, the product will undergo end-of-life. At this time, the product will no longer undergo further development and will no longer accept technical support requests.

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