Search Engine: Elastic

Article ID: 130024, created on Dec 19, 2016, last review on Dec 19, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5


Do not generate renewal orders automatically option is selected for a subscription, however its owner still receives renewal notifications. Is there a way to disable those notifications?


Do not generate renewal orders automatically option means that automated generation of renewal orders is disabled, but still subscription renewal is possible and necessary if a subscription is not designed to last only a single billing cycle.

Therefore, it makes sense to notify customers that the renewal period is nearly over.

Nevertheless, OBAS has a number of means to customize notifications sending.

At first, notifications can be set up per account under Top > Account Director > Customer Manager > Customers > %customer_name% > Notifications For more details please refer to Selecting Events an Account Owner Receives E-Mail Notifications.

Customers can also configure notification settings in their customer panels under Account > Notification Settings

Second, notifications can be configured per Event.

The Event in question is #57 Subscription notification period has started.

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF