Symptoms

Customer's domain is available in Hosted domains tab via CCPv1, but is not displayed in Domains section in CCPv2.

Cause

CCPv1 uses direct queries to DB to determine the content of page. In the meantime the CCPv2 uses APS to fetch domains owned by account. So, the most probable reason is corruption of APS resource of domain or the fact the it is linked with another account. This might be caused by issues in domain transfer, subscription transfer or with incorrect unprovisioning of old domain owner's account.

In order to implement fix for the whole installation, request #POA-114766 was created and addressed to Developers.

Resolution

Contact your Technical Account Manager or your Pooled Technical Associates to obtain additional details.

Internal content

Link on internal Article