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Article ID: 129961, created on Dec 5, 2016, last review on Dec 5, 2016

  • Applies to:
  • Operations Automation 6.0


Cannot change/remove web hosting of domain.

  1. The following error displays in CCP:

    An unforeseen error occurred
  2. The follwing error can be found in /var/log/poa.log

    Nov 28 19:39:04 : DBG [UI:d6c5687f:1905892:1480351144119 RequestProcessor-134351 pau ]: Entering getDNSRecord, record_id: 590157
    Nov 28 19:39:04 : DBG [UI:d6c5687f:1905892:1480351144119 RequestProcessor-134351 pau ]: Rethrowing ready-to-use exceptionPlesk.ErrorHandling.dns.NoSuchDnsRecord: IDL:Plesk/ExSystem:1.0


DB inconsistency. OA tries to remove non existent DNS record (DNS record that has already been removed together with domain it belonged to).

The behavior was caused by the software issue #POA-108816. The fix is planned to be included in one of the future product updates.

Contact your Technical Account Manager or PTA team ( to track the status of the issue.


Contact Odin Technical Support to apply the workaround

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