An attempt to change service user password in CCP > Users > 1000001 > General > Change password > Generate new password > Submit fails with the following error:
An unforeseen error occurred. Please contact firstname.lastname@example.org. Error ID: 1479473282642
The following exception can be seen in the /var/log/pa/core.log:
Nov 18 13:52:36.076 : ERR [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ APSC] REST Error: PUT /aps/2/application/rest/f145a3ca-40c8-440e-a405-c2f54141786d code=500: Value of property 'notificationEmail' ('') does not match the format 'email': No @ at address Nov 18 13:52:36.076 : DBG [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ HTTP] IN Response headers: 'Date:Fri, 18 Nov 2016 12:52:36 GMT' 'Connection:Close' 'Content-Type:application/json' 'Content-Length:185' Nov 18 13:52:36.076 : INF [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ HTTP] IN 127.0.0.1  "PUT /aps/2/application/rest/f145a3ca-40c8-440e-a405-c2f54141786d HTTP/1.1"  "500 Internal Server Error" 47ms Actor: ACCOUNT:1012204
- No e-mail specified in CCP Contact info > Secondary E-mail
This behaviour caused by the differences in internal logic of Operations Automation in versions 6 and 7. In OA 6.0, empty contact_email was treated as absent contact_email in 6.0, and after upgrade to 7.0 it is not. This software-related issue has been submitted to Engineering Team as internal request #APS-39456.
#APS-39456 has been fixed in Odin Automation 7.1.
To resolve the issue for a particular service user:
Set any Secondary E-mail in CCP > Service User > 1000001 > Contact Info > Edit for the corresponding service user and then remove it (if necessary).
- Change service user's password.
If whole-installation fix is required, contact your Technical Account Manager or Pooled Technical Associate team at email@example.com.