Symptoms

Upgrade or downgrade order fails with error:

#extype_id #41, module_id #provisioning, Changing activation parameter "load balancing rules ID strings" is not supported.

Cause

When subscription was created, load balancing rules ID strings parameters in the service template it is based on had one set of values. These activation parameters were changed after subscription was created, and now the values in subscription properties and in the service template activation parameters are not the same.

Resolution

Feature request POA-75597 to propagate service template changes to subscription has been submitted.

The following steps can be used to workaround the issue:

  1. Find current value of load balancing rules ID strings parameters for subscription in POA database:

    SELECT subscription_id, smtp_lbr_id_string, outgoing_smtp_lbr_id_string, pop3_lbr_id_string, imap_lbr_id_string FROM cqmail_hostings WHERE subscription_id = SUB_ID_HERE;
  2. Edit activation parameters of the service template to match values that subscription has.
  3. Process failed order.
  4. Change activation parameters of service template back.

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