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Article ID: 129809, created on Nov 7, 2016, last review on Nov 7, 2016

  • Applies to:
  • Business Automation 6.0


E-mails are not not sent on ticket creation, the following message is written in the log:

"Ticket XX has no collector, skip notifications"


A configured collector is not enabled or has incorrect queue configured.


Configure the collector for the correct queue and enable it following instructions from documentation: Provider's Guides > Business Automation Provider's guide > Managing Trouble Tickets > Configuring Trouble Ticket System > Configuring Email Collector

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