Symptoms
After upgrade to OSA 7 some orders fail to be provisioned, there are exceptions like:
c.p.p.s.b.e.BillingApiManagerBean PBA API method BM::AccountUpdateWithLocale failed with the following error: ERROR: canceling statement due to statement timeout
ERROR: canceling statement due to statement timeout
ERROR (iqxmlrpc::Exception) in calling pem.addAccount: org.omg.CORBA.UNKNOWN: Server-side Exception: null
Account and user that placed this order do not exits in OA yet, in BA there are unprocessed/failed tasks for this account creation.
Cause
The issue is caused by #APS-38676 ("7.0.1: pem.addAccount makes call to BA API to update account").
Resolution
To provision the orders it is required to process the tasks for account and user creation:
- For account creation, go to Operations > Tasks, fill in the new account ID in Parameters and check the corresponding event tasks
- For user creation, take the user ID from the user created under the new account, go to Operations > Tasks and fill in the user ID in Parameters.
To completely avoid the issue, install OA 7.0 Update 1.