Symptoms

Office365 (APS 1.2) executing configuration script task fails with the following output: 

Method add_user calling failed. Reason:DomainNotOwnedFault Method: AddUser

Cause

Customer is trying to add service user wrong domain. Possible reasons:

  1. Domain is not verified;
  2. Domain belongs to another subscription or customer account;
  3. Incorrect UPN;

Resolution

  1. Check that domain is verified on the MOP side:

    Get-MsolDomain -tenantid (Get-MsolPartnerContract -DomainName example-domain.com).TenantId | fl

  2. Check this domain belongs to subscription, task is related to: CCP > Microsoft Office365 (tab) > Configuration > Domains

  3. Reschedule the task with correct domain part.

Internal content