Symptoms

It is not possible to perform an operation from CCP that requires Terms and Conditions acceptance, an exception is thrown:

"failed to parse input document".

In the generic_worker.log an error

parser error : Input is not proper UTF-8, indicate encoding !

can be seen.

Cause

The issue is caused by the bug with id PBA-62973 ("Customer cannot view long "Terms and Conditions" agreement in national language in CCP").

Resolution

The bug is fixed in BA 6.0.6, please update to that or later product version. As a workaround you may shorten Terms and Conditions to 4093 bytes.

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