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Article ID: 129748, created on Oct 30, 2016, last review on Oct 30, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


Office365 executing configuration script task fails:

error id "validation-error",setting id "Configuration": Method edit_customer calling failed.
Reason:SubscriptionDisabledFault Method: SetSubscriptionQuantity 

In sitelog:



Subscription is disabled on the MOP side.


Find out the reason of such subscription status:

  1. Check XMLPayload content for this customer account for cancellation request was sent from OA side;
  2. Check that subscription in question does not have disabled parent subscription (in case Sharepoint Storage, for instance);
  3. Check failed or canceled tasks, related to this subscription;

In case it has not helped, please, contact Microsoft support to re-activate the subscription.

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