Symptoms

Office365 executing configuration script task fails:

error id "validation-error",setting id "Configuration": Method edit_customer calling failed.
Reason:SubscriptionDisabledFault Method: SetSubscriptionQuantity

In sitelog:

<b:SubscriptionState>SUBSCRIPTION_STATUS_DISABLED</b:SubscriptionState>

Cause

Subscription is disabled on the MOP side.

Resolution

Find out the reason of such subscription status:

  1. Check XMLPayload content for this customer account for cancellation request was sent from OA side;
  2. Check that subscription in question does not have disabled parent subscription (in case Sharepoint Storage, for instance);
  3. Check failed or canceled tasks, related to this subscription;

In case it has not helped, please, contact Microsoft support to re-activate the subscription.

Internal content

Link on internal Article