Symptoms
If customer tries to create CNAME record for some domain or tries to disable subscription using API method pem.disableSubscription
, then the following message will be returned:
"NS record "some_record" has no address records (A or AAAA)".
Cause
This issue has been submitted as POA-93211: Unable to activate/de-activate or change the IP address of a Nameserver DNS record.
Resolution
Please contact your TAM or PTA to trace the status of the issue. To workaround it, please use the following steps:
- Deactivate the NS record;
- Wait for the
Update named
tasks to complete; - Change the A record as required;
- Wait for the
Update named
tasks to complete; - Activate the NS record again.