Search Engine: Elastic

Article ID: 129735, created on Oct 29, 2016, last review on Oct 29, 2016

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0
  • Operations Automation 5.5


Upon submitting Office365 subdomain in CCP or re-submitting an Office365 task, the following error appears:

Non-negative number required. Parameter name: count

One of the below errors below can be observed in C:\WildFly\standalone\log\server.log on Office365 application Endpoint server:

Caused by: com.parallels.poa.csp.crest.api.CRESTMethodException: Phone Number 1-3034471111116 doesn't match the pattern ^(1[ \-\/\.]?)?(\((\d{3})\)|(\d{3}))[ \-\/\.]?(\d{3})[ \-\/\.]?(\d{4})$.


The test reseller has reached its max allowed customers. Please use the Delete-Tip-Reseller-Customer API to release an existing customer prior to creating new customers under this test reseller.


First case: incorrect phone number format since there are strict requirements for phone numbers on the Microsoft side.

Second case: maximum allowed Office365 customers limit was reached by reseller.


First case: Change corresponding contact phone number to satisfy the +1 (102) 811111116 format

Second case: Either remove some of the customer subscriptions (TIP environment) or purchase a new MS licenses. Also, check that Customer Deactivation Behavior Office365 instance parameter was set correctly per Office365 Provider's Guide.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

Email subscription for changes to this article
Save as PDF