Search Engine: Elastic

Article ID: 129700, created on Oct 26, 2016, last review on Oct 26, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4


A MessageLabs-related task fails with the output as below:

MessageLabs organization with name 'XXXXXXXXXX' not found.


In MessageLabs the organization was initially created with trailing space (a space in the end of the line) in the name, then in OA the name was corrected (trailing space removed).

This can be checked in MessageLabs request and response logs:

In MessageLabs_sent.log:

< ns1:SearchCustomersRequest xmlns:ns1="">
        < ns1:Status>All< /ns1:Status>
        < ns1:Type>CustomerName< /ns1:Type>
        < ns1:Query>XXXXXXXXXX< /ns1:Query>    <=========== No Trailing space
        < ns1:ResellerId>0< /ns1:ResellerId>
< /ns1:SearchCustomersRequest>

In MessageLabs_recv.log:

< SearchCustomersResult>
   < Name>XXXXXXXXXX < /Name>                  <=========== Trailing space
   < State>Active< /State>
< /SearchCustomersResult>


Add trailing space to the Organization Name in OA and resubmit the failed task.

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