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Article ID: 129608, created on Oct 12, 2016, last review on Oct 12, 2016

  • Applies to:
  • Operations Automation 7.0


Since 7.0, a reseller's staff member cannot log in to Control Panel as a customer if they do not have an 'Own Users' privilege set to 'Manage' level or higher. The UI error message appears:

"You do not have the necessary permissions. Please contact your account administrator for assistance." 


The cause is a software related issue known as #APS-38409 "View mode of "Own Users" privilege does not allow to login as customer".


As a workaround, set 'Own Users' privilege to a 'Manage' or 'Admin' level for the reseller's staff member under System > Settings > Security > Roles > Choose a role > "Privileges" tab > "Edit" button.

Contact your Technical Account Manager or Pooled Technical Associate Team in order to find out the status of #APS-38409.

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