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Article ID: 129596, created on Oct 11, 2016, last review on Oct 11, 2016

  • Applies to:
  • Business Automation


Order was provisioned without payment. Why were the services provided?


There are several cases when an order can be provisioned before payment:

  • consolidated invoicing (customer belongs to the customer class with "Per Account" type of billing);
  • customer has credit limit that is more or equal to order total;
  • customer has opened unapplied credit memo or payment that is more or equal to order total. Note that is if an option "Auto Apply Credits" is set to "No", then released invoice is not closed with existing payment, it is to be manually attached;
  • the provider is using modified order flow that allows provisioning before recieving the payment.

Order processing steps can be found on the Status History tab, e.g. the record

PD      Paid or Payment is postponed    Prepayment is not required.No Auto Credit Hold, Credit Limit = 0.00 USD, Balance = -265,427.34 USD, Nip = 0.00 USD, Not Invoiced Orders = 8,935.50 USD

confirms that the customers balance was 265,427.34 USD at the order processing step, which is more then order total and allows the customer to get services without prepayment.

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