Symptoms

Order for domain transfer failed on the side of BA. The following error is shown:

Parallels Operations Automation error #extype_id #1, module_id #APSManager, Instance of application with id xxx and version '3.1-1' can not be provided: Invalid value passed for setting 'domain_names': Value 'domin.tld' is not valid domain name.Invalid host name or IP address: Invalid host name: invalid character. (domin.tld):Invalid value passed for setting 'domain_names': Value 'domin.tld' is not valid domain name.Invalid host name or IP address: Invalid host name: invalid character. (domin.tld)..

Cause

APS Application Ironport E-Mail Security does not allow special characters and throws this error during the attempt to provision subscription to OA.

Resolution

To workaround the issue please do the following:

  1. Disable Application Resource Parameter Bind domains to application instance
  2. Wait for the order to complete and revert the change back

Internal content