Symptoms
Order for domain transfer failed on the side of BA. The following error is shown:
Parallels Operations Automation error #extype_id #1, module_id #APSManager, Instance of application with id xxx and version '3.1-1' can not be provided: Invalid value passed for setting 'domain_names': Value 'domin.tld' is not valid domain name.Invalid host name or IP address: Invalid host name: invalid character. (domin.tld):Invalid value passed for setting 'domain_names': Value 'domin.tld' is not valid domain name.Invalid host name or IP address: Invalid host name: invalid character. (domin.tld)..
Cause
APS Application Ironport E-Mail Security
does not allow special characters and throws this error during the attempt to provision subscription to OA.
Resolution
To workaround the issue please do the following:
- Disable Application Resource Parameter
Bind domains to application instance
- Wait for the order to complete and revert the change back