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Article ID: 129513, created on Sep 27, 2016, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


  1. Subscription is created with SmarterMail mail hosting.
  2. Several forwarding emails are configured for particular mailbox.
  3. If Mailbox user removes two(or more) forwarding emails, all forwardings are getting removed from mailbox settings on SmarterMail side.


The behavior is caused by software issue #PPA-3291. The fix is planned to be included in one of the next PA updates.


In order to fix the issue, please install attached hotfix as follows:

  1. Login to PA Management node via SSH as root and download attached the hotfix:

    [root@pa115mn ~]# wget
  2. Find the location of original file on your MN using this command:

    # find /usr/local/psa/ -name SvcUserAdmin.php
  3. Replace it with the downloaded version:

    [root@pa115mn ~]# cp SvcUserAdmin.php /usr/local/psa/var/apspackages/tmpYENqMmppa_upgrade721514c3-0d6a-b1/cache/scripts/libs/SvcUserAdmin.php

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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