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Article ID: 129479, created on Sep 21, 2016, last review on Sep 21, 2016

  • Applies to:
  • Plesk Automation 11.5


A domain is not loading and a "500 internal server error" is being shown after 45-60 seconds.

The following error can be observed in the domain's /logs/error_log:

[Thu Feb 12 17:07:06 2014] [warn] [client] mod_fcgid: read data timeout in 45 seconds, referer:
[Thu Feb 12 17:07:06 2014] [error] [client] Premature end of script headers: PDF.php, referer:


The FcgidIOTimeout value - the maximum period of time the module will wait while trying to read from or write to a FastCGI application - has been exceeded.


Increase the FcgidIOTimeout value in fcgid.conf on the Apache Service node and restart Apache. This configuration files is located at:


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