Search Engine: Elastic

Article ID: 129470, created on Sep 20, 2016, last review on Jan 28, 2017

  • Applies to:
  • Operations Automation 6.0


Any new provisioned Office 365 subscription under a particular customer is not provisioned to Microsoft Online Portal and requires activation in CCP.

When attempting to submit a subdomain and activate it, the error is shown:

Violation of PRIMARY KEY constraint 'PK_Customer'. Cannot insert duplicate key in object 'dbo.Customer'. The duplicate key value is (fdd163b8-650e-4ebd-908f-b8a4aa813181). The statement has been terminated.


The issue is recognized under internal ID APSA-15405, fixed permanently since Office 365 APS application version 16.6.


Contact Odin Technical Support to apply the fix.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF