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Article ID: 129453, created on Sep 16, 2016, last review on Sep 16, 2016

  • Applies to:
  • Operations Automation 6.0


A Windows service node status is 'Active', but opening General > Statistics shows the following error:

Host is not functioning

pem service is started on the node.

C:\Program Files (x86)\SWSoft\PEM\Logs\poa.log contains the error:

[ ServiceInfoConfig::loadXMLConfig] Unable to read service configuration file: Unable to get root element.


Malformed configuration files of OA Agent.


Stop OA Agent service:

net stop pem

Review the structure of all files located inside C:\Program Files (x86)\SWSoft\PEM\etc directory and resolve any detected inconsistencies.

Start the service back:

net start pem

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