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Article ID: 129446, created on Sep 16, 2016, last review on Sep 16, 2016

  • Applies to:
  • Operations Automation
  • Business Automation


  1. Go to BA CP -> Operations > Subscriptions > Your_Subscription and click Synchronize button;
  2. One of the following errors will appear:

    Could not install Resources to PEMGATE: Parallels Operations Automation error #extype_id #110, module_id #db_service, Duplicate key violates unique constraint 'aps_account_context_pk' while executing 'error executing work'.. .
    Error Code: 0x23946d1d. Click here to find a solution
    Report ID: 993942


    Table Subscription Resource doesn't contain row with id XXXXXXX, XXXXXXX.
    Error Code: 0x85c20417. Click here to find a solution
    Report ID: 993796

The same errors may also appear during order provisioning.


The account in question was incompletely actualized in APS context in the past.


  1. Go to OA Management Node and execute the following command:

    /usr/local/pem/bin/saas_ctl sync_account XXXXXXX yes

    Replace XXXXXXX with affected account's ID.

  2. Check that the following OA task is completed:

    Propagation of APS 2.0 resources for the account #XXXXXX
  3. Try to synchronize subscription again or re-submit the failed order.

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