Symptoms
TTS ticket was created with attachment, but it cannot be seen anywhere.
Cause
Wrong format of ticket record in the template.
Resolution
Home > System > Settings > Helpdesk > Template Sets > Template Set #ID
Default Format of Ticket Record is
@@Record_Time@ @@Record_Author@ - @@Record@
@@Description@
@@Attachment@
The placeholder @@Attachment@ must be present to see the link to the attachment in the Record column.