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Article ID: 129399, created on Sep 12, 2016, last review on Sep 12, 2016

  • Applies to:
  • Operations Automation


How to find who cancelled some task in Task Manager?


  1. Check the time when the task was cancelled.
  2. Login to OA UI server.
  3. Search through the corresponding UI log for an entry like below:

    #grep "cancelTasks" /var/log/poa-ui*.log
    2014-10-01 12:24:36,169 b6a88239b7 sor10 DEBUG  CORBA                #23903276: Plesk.Tasks._ManagerStub.cancelTasks(user_id=xxx (su_user_id=xxxx)) >>> entry

    Check that it matches the suspected timeframe, search up using the worker ID (sor10 in the example above), there should be entries like below:

    2014-10-01 12:24:36,159 b6a88239b7 sor10 TRACE  PDefaultPage         EXEC NEW REQUEST:
    2014-10-01 12:24:36,159 b6a88239b7 sor10 DEBUG  PDefaultPage         RDW: init:task_id=10001
    2014-10-01 12:24:36,159 b6a88239b7 sor10 DEBUG  PDefaultPage         RDW: init:event1234submit=doCancel

    The "doCancel" entry confirms that the task was canceled and the "task_id" one helps to check whether it was the required task.

  4. From the OA database we can get the login name of that user id:

    plesk=> SELECT * FROM identities WHERE identity_id IN (SELECT auth_identity_id FROM users WHERE user_id = xxxx);
     identity_id | system_id |   login
            xxxx |           | username01
    (1 row)

Feature Request POA-80209: "Ability to record user who cancelled task" has been submitted to the Maintenance Team. Please contact your Account Manager or Pooled Technical Associates team ( to trace the status of the issue.

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