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Article ID: 129389, created on Sep 10, 2016, last review on Sep 10, 2016

  • Applies to:
  • Operations Automation 6.0


It is not possible to release a phone number at CCP> Phone numbers, please wait message hangs forever.

Browser console shows the error:

TypeError: phoneNumber.userLicense is undefined

userLicense resource was unprovisioned some time ago, together with the removal of the user:

36526558        Remove AD entity of type 'UserAccount' (LDAP: 'CN=Test.User,OU=S001010101,OU=R0001000010,OU=Hosting,DC=hosting,DC=local'; entity_id: 101010)        Aug-29-2016 08:10:02    Aug-29-2016 08:10:03    ADSCTask_S001134158     1134158 Successful
36526563        Unbind user 101010 from service 'userLicenses' of application 198       Aug-29-2016 08:10:06    Aug-29-2016 08:10:08            1134158 Successful
36526541        Unprovisioning "LyncUserLicense" for APS application Microsoft Lync Hosting Pack v2     Aug-29-2016 08:09:53    Aug-29-2016 08:10:04    aps_application_instance7414 subscription_id1010101     1134158 Successful


Releasing phone numbers won't work for missing users, and for some reason the numbers were not released automatically with the removal.


Contact Odin Technical Support to resolve the issue.

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