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Article ID: 129377, created on Sep 6, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4


Office 365 task fails with error:

Method add_user calling failed. Reason:The value in the parameter FederatedUser.SourceAnchor is null or empty


Software-related issue APSA-4408: "User creation and 2-way sync fails for the O365 users in federated domains" fixed in scope of Office365 4.11.


Please, update corresponding Office365 instance to version 4.11 or higher.

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