Search Engine: Elastic

Article ID: 129369, created on Sep 2, 2016, last review on Sep 2, 2016

  • Applies to:
  • Operations Automation 6.0


An attempt to start PEM service results in the error:

The service did not respond in a timely fashion

The service hangs in starting state afterwards.

The Event Viewer logs the message continuously:

The specified resource type cannot be found in the image file

In fact the error message is not related to the problem, it is just logged every time the service is started, and it is trying to do that in cycle.

PAU service was started successfully, but its log file C:\Program Files (x86)\SWsoft\PEM\jboss-eap-6.2\standalone\log\standalone.log contains the error:

160902 17:32:59 INFO  [org.hibernate.service.jdbc.connections.internal.ConnectionProviderInitiator] (ServerService Thread Pool -- 59) HHH000130: Instantiating explicit connection provider: org.hibernate.ejb.connection.InjectedDataSourceConnectionProvider
160902 17:33:00 WARN  [org.jboss.jca.core.connectionmanager.pool.strategy.OnePool] (ServerService Thread Pool -- 59) IJ000604: Throwable while attempting to get a new connection: null: javax.resource.ResourceException: Could not create connection
Caused by: java.sql.SQLException: Network error IOException: Connection refused: connect


MSSQL service is down on the Database Server.


  1. On the OA Management Node, open Task Manager and kill watchdog.exe process.
  2. Stop PAU service.
  3. On the MSSQL database server, start MSSQL service.
  4. Start PAU service back.
  5. Start PEM service back.

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