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Article ID: 129327, created on Aug 26, 2016, last review on Aug 26, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


A "Synchronize resource usage for instances of APS applications" periodic task fails with the "Internal error: Resource usage synchronization is already in progress" error.


This issue is reported to the OA maintenance team as APS-25047: "The unbalanced configuration of the task taskSynchronizeResourceUsage may lead to Customer Control Panel unavailability and SAAS crash".


The issue is fixed in OA 6.0 update 1 (as APS-25388) and OA 5.5 update 8 (as APS-24922).

To workaround the issue restart pem, pau and postgresql services on OA management node.

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