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Article ID: 129326, created on Aug 26, 2016, last review on Jul 13, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3
  • Operations Automation 7.4
  • Operations Automation 6.0

Symptoms

Office365 Provisioning 'AsyncOperations' task fails with the following output:

Last execution output Operation pending. 
Provisioning: resource 3dc35c31-xxxx-xxxx-xxxx-d7a35d421b11 of type 'asyncOperations' (http://www.parallels.com/Office365/AsyncOperation/1.0) for APS application 'Office 365-16.5-64': Provisioning is being executed by the application.
Additional info: Configuring subscriptions is in progress. Waiting for the completion of the BA Order #219434.

O365 Endpoint sitelog contains the following entries:

2018-06-28 16:55:52,161 [ 140] INFO PBA         : Open API method 'GetOrder_API' called.
2018-06-28 16:55:52,169 [ 140] INFO aps_endpoint: Check ChangePlan order #22321817...
2018-06-28 16:55:52,169 [ 140] INFO aps_endpoint: ChangePlan order #22321817 isn't yet completed. Waiting for the resource limits propagation.
2018-06-28 16:55:52,170 [ 140] INFO aps_endpoint: BM order cannot be completed yet.
2018-06-28 16:55:52,170 [ 140] INFO aps_endpoint: Subscription provisioning is in progress: BM order cannot be completed yet.

Cause

The current order completion status is not specified as valid in the Office365 Endpoint configurations file.

Resolution

  1. Check the corresponding order current status in Order Status History. E.g. it could be 'CP' (Completed).
  2. Open C:\inetpub\wwwroot\<Office 365 Gateway Application Name>\settings.config file.
  3. Alter the line to include the target order status:

    • before:

      <add key="ORDER_COMPLETION_STATUSES" value="PC,PT,WZ,WI"/>
      
    • after:

      <add key="ORDER_COMPLETION_STATUSES" value="PC,PT,WZ,WI,CP"/>
      
  4. Recycle the Office 365 website application pool in IIS.

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