Table of Contents
Introduction
An Office 365 subscription in Odin Automation consists of the following elements:
- an OA Billing subscription in OA Billing
- an OA Operations subscription in OA Operations
- a cloud subscription in the Microsoft cloud
Each of the elements has its own set of statuses in OA Billing, OA Operations and the Microsoft cloud. The table provided below shows connections between statuses of the elements in the systems.
Important Notes:
- If you see a combination of statuses that is not in the table, it means that the Office 365 subscription is out of the normal workflow. In this case we recommend that you check logs in Odin Automation.
- A cloud subscription may have add-on cloud subscriptions. The add-on cloud susbcriptions depend on the the cloud subscription. When the cloud subscription is suspended, the add-on cloud subscriptions are also suspended; when the cloud subscription is activated, the add-on cloud susbcriptions are also activated.
- Suspended cloud subscriptions are automatically removed within 90 days by Microsoft.
Office 365 Subscription Status Table
# |
Operation |
Status of OA Billing Subscription |
Service Status of OA Billing Subscription |
Status of OA Operations Subscription |
Cloud Subscription |
1 |
Creating the Odin Automation subscription… |
Ordered |
Not Provisioned |
N/A (the OA Operations subscription has not been created yet) |
N/A (the cloud subscription has not been created yet) |
2 |
Ordered |
Provisioning |
N/A (the OA Operations subscription is being created) |
N/A (the cloud subscription is being created) |
|
3 |
Ordered |
Stopped |
N/A (the OA Operations subscription is being created) |
N/A (the cloud subscription is being created) |
|
4 |
Ordered |
Starting |
N/A (the OA Operations subscription is being created) |
N/A (the cloud subscription is being created) |
|
5 |
Active / Trial |
Running |
Enabled |
Active (Renews on…) |
|
6 |
Putting the Odin Automation subscription on administrative hold… |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
7 |
Administrative Hold |
Running |
N/A (the OA Operations subscriptions is being disabled) |
N/A (the cloud subscription is being suspended) |
|
8 |
Administrative Hold |
Stopping |
N/A (the OA Operations subscriptions is being disabled) |
N/A (the cloud subscription is being suspended) |
|
9 |
Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
10 |
Releasing the Odin Automation subscription from administrative hold… |
Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
11 |
Active / Trial / Graced |
Stopped |
N/A (the OA Operations subscription is being enabled) |
N/A (the cloud subscription is being activated) |
|
12 |
Active / Trial / Graced |
Starting |
N/A (the OA Operations subscription is being enabled) |
N/A (the cloud subscription is being activated) |
|
13 |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
|
14 |
Putting the Odin Automation subscription on credit hold… |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
15 |
Credit Hold |
Running |
N/A (the OA Operations subscriptions is being disabled) |
N/A (the cloud subscription is being suspended) |
|
16 |
Credit Hold |
Stopping |
N/A (the OA Operations subscriptions is being disabled) |
N/A (the cloud subscription is being suspended) |
|
17 |
Credit Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
18 |
Releasing the Odin Automation subscription from credit hold… |
Credit Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
19 |
Active / Trial / Graced |
Stopped |
N/A (the OA Operations subscription is being enabled) |
N/A (the cloud subscription is being activated) |
|
20 |
Active / Trial / Graced |
Starting |
N/A (the OA Operations subscription is being enabled) |
N/A (the cloud subscription is being activated) |
|
21 |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
|
22 |
Putting the Odin Automation subscription on credit+administrative hold… |
Credit Hold / Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
23 |
Credit+Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
24 |
Releasing the Odin Automation Subscription from credit+administrative hold… |
Credit+Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
25 |
Credit Hold / Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
26 |
Cancelling the Odin Automation subscription... Destroy Service on Cancel has been set to No in the OA Billing service template. |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
27 |
Active / Trial / Graced |
Stopping |
N/A (the OA Operations subscription is being disabled) |
N/A (the cloud subscription is being suspended) |
|
28 |
Active / Trial / Graced / Administrative Hold / Credit Hold / Credit+Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
29 |
Terminated |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
30 |
Restoring the cancelled Odin Automation subscription… Destroy Service on Cancel has been set to No in the OA Billing service template. |
Terminated |
Stopped |
Disabled |
Suspended (Cancels on…) |
31 |
Active / Graced |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
32 |
Active / Graced |
Starting |
N/A (the OA Operations subscription is being enabled) |
N/A (the cloud subscription is being activated) |
|
33 |
Active / Graced |
Running |
Enabled |
Active (Renews on…) |
|
34 |
Destroying the subscription service of the cancelled Odin Automation subscription… Destroy Service on Cancel has been set to No in the OA Billing service template. |
Terminated |
Stopped |
Disabled |
Suspended (Cancels on…) |
35 |
Terminated |
Removing |
N/A (the OA Operations subscription is being removed) |
Suspended (Cancels on…) |
|
36 |
Terminated |
Removed |
N/A (the OA Operations subscriptions has been removed) |
Suspended (Cancels on…) |
|
37 |
Cancelling the Odin Automation subscription... Destroy Service on Cancel has been set to Yes in the OA Billing service template. |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
38 |
Active / Trial / Graced |
Stopping |
N/A (the OA Operations subscription is being disabled) |
N/A (the cloud subscription is being suspended) |
|
39 |
Active / Trial / Graced / Administrative Hold / Credit Hold / Credit+Administrative Hold |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
40 |
Terminated |
Removing |
N/A (the OA Operations subscription is being removed) |
Suspended (Cancels on…) |
|
41 |
Terminated |
Removed |
N/A (the OA Operations subscription has been removed) |
Suspended (Cancels on…) |
|
42 |
Switching the service plan of the Odin Automation subscription… The cloud subscription is not changed if the type of its license is not changed. |
Active / Trial |
Running |
Enabled |
The source cloud subscription has the 'Active (Renews on…)' status. The destination cloud subscription has not been created yet. |
43 |
Active / Trial |
Changing Plan |
Enabled |
The source cloud subscription is being suspended. The destination cloud subscription is being created. |
|
44 |
Active |
Running |
Enabled |
The source cloud subscription has the 'Suspended (Cancels on…)' status. The destination cloud subscription has the 'Active (Renews on…)' status. |
|
45 |
Switching the period of the Odin Automation subscription… |
Active / Trial |
Running |
Enabled |
Active (Renews on…) |
46 |
Active / Trial |
Changing Plan |
Enabled |
Active (Renews on…) |
|
47 |
Active |
Running |
Enabled |
Active (Renews on…) |
|
48 |
Upgrading resource limits in the Odin Automation subscription… If the resource limit of an add-on license is changed from zero to a positive value, a new add-on cloud subscription is created and activated; if there is an existing suspended add-on subscription, it is activated. |
Active |
Running |
Enabled |
Active (Renews on…) |
49 |
Downgrading resource limits in the Odin Automation subscription… If the resource limit of an add-on license is set to zero, the add-on cloud subscription is suspended. |
Active |
Running |
Enabled |
Active (Renews on…) |
50 |
Renewing the Odin Automation subscription… |
Active / Trial / Graced |
Running |
Enabled |
Active (Renews on…) |
51 |
Active |
Running |
Enabled |
Active (Renews on…) |
|
52 |
The expiration of the Odin Automation subscription… Destroy Service after Hold Period/Destroy Service after Hold Period for Trials has been set to No in the service terms. |
Active / Trial |
Running |
Enabled |
Active (Renews on…) |
53 |
Graced |
Running |
Enabled |
Active (Renews on…) |
|
54 |
Expired |
Stopping |
N/A (the OA Operations subscription is being disabled) |
N/A (the cloud subscription is being suspended) |
|
55 |
Expired |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
56 |
Terminated |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
57 |
The expiration of the Odin Automation subscription… Destroy Service after Hold Period/Destroy Service after Hold Period for Trials has been set to Yes in the service terms. |
Active / Trial |
Running |
Enabled |
Active (Renews on…) |
58 |
Graced |
Running |
Enabled |
Active (Renews on…) |
|
59 |
Expired |
Stopping |
N/A (the OA Operations subscription is being disabled) |
N/A (the cloud subscription is being suspended) |
|
60 |
Expired |
Stopped |
Disabled |
Suspended (Cancels on…) |
|
61 |
Terminated |
Removing |
N/A (the OA Operations subscription is being removed) |
Suspended (Cancels on…) |
|
62 |
Terminated |
Removed |
N/A (the OA Operations subscription has been removed) |
Suspended (Cancels on…) |
Viewing Status of Cloud Subscription
To view the status of a cloud subscription, perform the following actions:
- Log in to the Microsoft Partner Center (https://partnercenter.microsoft.com/).
- Click the Dashboard item in the top menu.
- Click the Customers item in the right menu.
- Find the required customer tenant and click on its name.
- Click the Subscriptions item in the right menu.
- Click on the required cloud subscription.
- Use the value of the Status field.