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Article ID: 129292, created on Aug 22, 2016, last review on Aug 22, 2016

  • Applies to:
  • Operations Automation


Sales Order for provisioning MessageLabs services failed with the timeout:

Service Creation Timeout Exceeded

On the OA side there is a task blocking the order:

Task name               MessageLabs: Create customer's organization (subscription_id = xxxxxxx)
Task description        MessageLabs: Create customer's organization (subscription_id = xxxxxxx)
Belongs to groups   provide subscription xxxxxxx
Subscription ID         xxxxxxx
Queue status            Failed
Start not earlier than   Nov-19-2015 18:12
Method name             createOrganizationHandler on SCREF:MessageLabs:0
Last execution output
SOAP Error: Sender, The OrganisationName is a duplicate and cannot be provisioned.: <ProvisioningApiFault xmlns="" xmlns:i=""><ErrorCode>PA6127</ErrorCode><ErrorMessage>The OrganisationName is a duplicate and cannot be provisioned.</ErrorMessage><EventId>185652733</EventId><ExceptionDate>2015-11-19T18:12:13.810625+00:00</ExceptionDate></ProvisioningApiFault>.


As seen in the task output, organization with such name exists on the side of MessageLabs.


  1. Contact MessageLabs to remove the duplicate entry.
  2. Re-run the task in OA and wait until it is completed.
  3. Resubmit the Sales Order for provisioning.

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