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Article ID: 129289, created on Aug 22, 2016, last review on Aug 22, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


Sales order failed on BA side.

In provisioning items of the order the following error is shown:

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_code = 0 error_message = Failed to get IP from pool: 14.


There are no free IPs in the Service template IP pool.


Go to OA » Service Director » Provisioning Manager » Service Templates » <Select appropriate service template> » IP pools » Add IP pools and add an IP pool which has free IP addresses, then resubmit the failed order for provisioning.

For additional information on IP pools management check the appropriate sections of the Common Operations guide.

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