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Article ID: 129283, created on Aug 20, 2016, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


Account that has been on Credit Hold for some time, was released from hold by system. Why it happened and how to prevent accounts from releasing from hold once they were put on it?


Account has been put on credit hold due to negative balance and /or unpaid documents. Once the balance becomes positive, system will restore account from hold.

If provider want to such accounts to stay on hold even if their balance becomes positive, provider should put the account on 'Administrative Hold' or 'Credit+Administrative Hold'.

See also: Credit Hold / Administrative Hold subscriptions and service terms

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