Symptoms
Order provisioning fails for particular reseller customers:
The order provisioning has failed.
The last error - "Service Creation Failed: Parallels Operations Automation error #extype_id #53, module_id #Exchange, Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013Mailstore (public folders), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover.
The following message appears in the poa.log:
Jun 4 14:15:49 poacore.fusyx.com : INF [openapi:10.20.101.1:1456 1:14319:af4eeb70 Exchange 697316619]: [ Exchange::Utils::ServiceFilter::resolveService] [Service selection] Skipping service (id=413) because it is not enabled for subscription
Jun 4 14:15:50 poacore.fusyx.com : INF [openapi:10.20.101.1:1456 1:14319:af4eeb70 Exchange 697316619]: [ Exchange::Utils::isBAPReadyForProvide] [Service selection] The branding is not ready for provide (service type: ExchPOP3, access point: 010.005.032.030)
Cause
Exchange service branding is misconfigured for reseller`s brand
Resolution
Open:
PCP > Settings > Brands > Brand Name > Service branding > Exchange branding
Branding should either be configured or turned off. Turning off branding will let reseller to use provider's brand. Configuring it will let reseller to use his own brand.
Additional details regarding brand configuration can be obtained in Provider`s guide:
Provider's Guides > Provider's Guide > Branding in Operations Automation > Configuring Brand > Branding Exchange > Branding Exchange 2007/2010