Symptoms
On attempt to assign service to verified Office365 domain: CCP > Office365 (tab) > Domains > example.com > Select Services the following error appears:
An unforeseen error occurred. Please contact support@provider.com
Error ID: 1469935642639
poa.log contains the following entities:
DBG [rest:6302008 1:5020:8bddeb70 SAAS ]: [ APSC] Resource with ID '78829096-d623-41fb-a825-14a5ec7b1574' has a wrong count: 0
...
ERR [rest:6302008 1:5020:8bddeb70 SAAS ]: [ APSC] REST Error: POST /aps/2//navigation code=500: Failed to load resource 78829096-d623-41fb-a825-14a5ec7b1574.
Cause
Customer has two or more Office365 subscriptions and 'Office365/Domain' resource in question belongs to another 'Office365/Tenant' resource.
This behavior was investigated and passed to the Engineering team as request APSA-16352.
Resolution
Switch to another Office365 subscription in CCP and perform domain service management there.