Symptoms
Go to Provider CP > Domains, search for domain <domain.tld>
, click on the domain, press Edit, in the Registrar Status drop down box change the registrar status to Ready
. This will take several minutes, then produce the following error:
An unforeseen error occurred. Please contact support@provider.tld.
SYSTEM_ERROR.DETAIL.CAPTION
Module: "db_service", code = "1" Message: "DBService invocation error: JBAS014162: Transaction is required for invocation org.jboss.invocation.InterceptorContext@50e361"
The following messages can be found in poa.log
:
Aug 26 16:35:06 OSSCORE001 : DBG [UI:ede0ebc8:1707702:1440603006301 RequestProcessor-69560 pau ]: com.parallels.pa.service.db.DbServiceInvocationExceptionConverter Failure in DBService
Aug 26 16:35:06 OSSCORE001 : DBG [UI:ede0ebc8:1707702:1440603006301 RequestProcessor-69560 pau ]: com.parallels.pa.corba.ServiceInvoker Rethrowing EJB exception [converted]
Aug 26 16:35:06 OSSCORE001 : DBG [UI:ede0ebc8:1707702:1440603006301 1:15648:3c6c Exchange ]: [ Plesk::Exchange::Utils::RecipientInfoProviderBase::getRecipientInfo] <=== EXIT (by exception) [0.061988]
Aug 26 16:35:06 OSSCORE001 : DBG [UI:ede0ebc8:1707702:1440603006301 1:15128:24d4 MessageLabs ]: [ Plesk::MessageLabs::OrganizationImpl::protectDomainInternal] Mail service getRecipientInfo was failed - remove recipient (recipient id: 3472808, recipient type: dlist)
Cause
Domain status was not changed because domain protection was enabled. This issue is reported to the OA maintenance team in POA-96970: "Exchange mail hosting can not be added to the domain" and fixed in scope of 6.0.5 HOTFIX 127196
Resolution
Please install 6.0.5 HOTFIX 127196 to fix the issue permanently.
To workaround the issue perform the following steps:
Check which of the customer's subscriptions use the Message Labs related resource (you can find it by name, e.g.
Messagelabs Email Security Exchange 2013
)Go to the resource Activation Parameters and check if the parameter
Auto protect all domains
is set toYes
Temporary set
Auto protect all domains
toNo
Try to change the domain status from
Undefined
toReady
again.- Once the domain status changes to
Ready
, revert theAuto protect all domains
option back toYes