Search Engine: Elastic

Article ID: 129182, created on Jul 28, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


Office365 (APS 1.2) task fails:

Task name   Provisioning "Tenant" for APS application Microsoft Office 365

Last execution output   
Internal error: 
500 Internal Server Error
[ApplicationUnknownError] The customer does not exist.

In sitelog on MOSI gateway server you can see entries like:

2015-01-16 09:23:31,467 [  23] DEBUG aps_endpoint: Executing TenantsController.Post
2015-01-16 09:23:31,467 [  23] DEBUG aps_endpoint: Parameters of TenantsController.Post: ({
2015-01-16 09:23:32,933 [  10] DEBUG flow        : Connecting Microsoft Online Service...
2015-01-16 09:23:34,228 [  23] ERROR mosi-clients: <<< ValidateOrder by exception
System.ServiceModel.FaultException`1[]: CustomerDoesNotExistFault (Fault Detail is equal to
2015-01-16 09:23:34,228 [  23] ERROR aps_endpoint: Method TenantsController.Post calling failed. Reason:The customer does not exist


There is existing entry in account_id table of MOSI database due to the previous task execution attempt, canceled tasks or incorrect subscription removal.


Please contact Odin Technical Support.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF