Symptoms
Office365 (APS 1.2) task fails:
Task name Provisioning "Tenant" for APS application Microsoft Office 365
Last execution output
Internal error:
500 Internal Server Error
[ApplicationUnknownError] The customer does not exist.
In sitelog on MOSI gateway server you can see entries like:
2015-01-16 09:23:31,467 [ 23] DEBUG aps_endpoint: Executing TenantsController.Post
2015-01-16 09:23:31,467 [ 23] DEBUG aps_endpoint: Parameters of TenantsController.Post: ({
2015-01-16 09:23:32,933 [ 10] DEBUG flow : Connecting Microsoft Online Service...
2015-01-16 09:23:34,228 [ 23] ERROR mosi-clients: <<< ValidateOrder by exception
System.ServiceModel.FaultException`1[www.microsoftonline.com.MOSI._1._01.messages.CustomerDoesNotExistFault]: CustomerDoesNotExistFault (Fault Detail is equal to www.microsoftonline.com.MOSI._1._01.messages.CustomerDoesNotExistFault).
2015-01-16 09:23:34,228 [ 23] ERROR aps_endpoint: Method TenantsController.Post calling failed. Reason:The customer does not exist
Cause
There is existing entry in account_id table of MOSI database due to the previous task execution attempt, canceled tasks or incorrect subscription removal.
Resolution
Please contact Odin Technical Support.