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Article ID: 129074, created on Jul 5, 2016, last review on Jul 5, 2016

  • Applies to:
  • Business Automation

When trying to set a Cancellation Fee of a Subscription period in a Service plan, the error appears:

Incorrect Cancellation Fee formula. Unexpected character ',' after '1' at position 1


  1. Go to Products > Service Plan.
  2. Select any Service Plan and on the Subscription Periods tab, select a period to edit.
  3. Set the Cancellation Fee type to Custom and fill out the Fee field with the , symbol, for example, 1,000.
  4. After clicking Save the above-mentioned error occurs.


Billing does not analyze regional settings to treat possible separators.


When setting the fee amount, always use a dot as separator (not comma) regardless of the current user’s locale.

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