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Article ID: 129071, created on Jul 4, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

The following error is shown during upgrade precheck to OA 7.0:

Precheck error: There are users with duplicate logins in BA database.
Do the following: Fix duplicate logins as described in the Knowledgebase Article #129071 (https://kb.cloudblue.com/129071).

Cause

Starting from OA version 7.0, users with logins that differ only in the case of letters are not allowed in BA database. Such inconsistency must be resolved prior to upgrade.

Resolution

Contact your Technical Account Manager or a member of Pooled Technical Associate team at pta@odin.com for clarification regarding a possible way to resolve this issue.

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