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Article ID: 129005, created on Jun 23, 2016, last review on Jun 23, 2016

  • Applies to:
  • Business Automation


Account can not be released from credit/administrative hold, there is an exception

Unknown Status: 70


SubscriptionStatusUpdate_API was used to put account on hold, it is possible due to bug with id #PBA-70157 ("SubscriptionStatusUpdate_API can be used to set subscription status on Administrative hold"). API method does not update "HoldFromStatus" of the subscription(s), as a result attempt to release an account with such subscriptions fails.


  1. Use API method SubscriptionStatusUpdate_API to set subscription(s) status to the required.
  2. Release an account from hold

To avoid an issue from reoccurring use the methods SubscriptionPutOnAdmHold_API and SubscriptionPutOnCreditHold_API instead of SubscriptionStatusUpdate_API. Both methods are available from BA 6.0.7.

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