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Article ID: 128996, created on Jun 22, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 6.0


Office365 CCP synchronization throws the error:

Error: We've found more users with MCOVOICECONF license than subscriptions limit. This might be caused by the Office 365 subscriptions obtained elsewhere. Note that user assignments cannot be managed for those subscriptions in this control panel


Several parent offers for the same add-on offer are configured in a single OSA subscription. Such resource configuration is not supported. By design, in scope of a single OSA subscription all identical resources (offers) are merged into a single subscription in Microsoft, and in case of add-on the MS subscription with maximal quantity is selected as a parent.

Two requests have been submitted to Odin Automation Maintenance Team:

  • APSA-13407: "Allow license assignments in UI to use any of the compatible parents for an add-on subscription".

  • APSA-13388: "License assignments synchronization fails when multiple add-on parents are present in the subscription".

Both issues have been fixed in Office365 6.4 version.


On earlier versions of Office365 please create separate OSA subscriptions for each Add-on + Parent combination. To fix the issue permanently, please update Office365 APS to 6.4 version.

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