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Article ID: 128911, created on Jun 5, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 6.0


A Web Business Builder provisioning task fails with the following output:

1431652 Provisioning "siteWithHosting" for APS application Web Business Builder     May-26-2016 16:03:34    May-26-2016 16:03:35        1000093 Failed

APS Application Error:
500 Internal Server Error
[BUSException] Provisioning: resource 9e1c8db1-e824-48ad-9f18-731a244f400d of type 'sitewithhosting' ( for APS application 'Web Business Builder-1.0-360': 605: Error trying to create ftp user 

The following error message can be found in /var/log/poa.log:

May 26 16:03:35 ERR [SYSTEM 1:2245:a09ffb70 SAAS 408789792]: [ SaaS::BaseRequestHandler::sendError] REST Error
: POST /poa/websites/dbbb0ff4-96fc-4828-b95a-ad6d1dca8252/users/ftp
        "code": 500,
        "type": "Poco::Exception",
        "message": "ExSystem: Resource 'Custom FTP Users' overusage attempt  \t\t\t(subscription #1000082, usage 1, limit 0)."


There is no available "Custom FTP Users" resource type under the web hosting subscription that is bound to the required domain.


Upgrade the web hosting plan by adding "Custom FTP Users" resource rate to the affected subscription.

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