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Article ID: 128875, created on May 27, 2016, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation


  1. On attempt to change username/password for User in Customer Control Panel, operation is finished with error:

    maximum number of mailbox was reached
  2. Webspace does not have e-mail resources.


While changing the password, user chose the option to create new mailbox for this user.

Plesk Automation tries to create mailbox for existing domain, but since the subscription does not have any email hosting resources, creation of this mailbox is failed.

This behavior was considered as software issue #PPA-1706.

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

Subscribe to our knowledge base - each product update comes with corresponding KB article:


  1. Cancel the failed tasks.
  2. Reset password again with external email.

    Change user seetings

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